Friday, April 05, 2013

Winning the small battles

Won my first battle in my new position at work today.

One of the things we do is offer loaner headsets for agents that forget theirs for some reason. Each headset had a name. Pink zip tie and orange zip tie are simple enough, but it got confusing when you got to “paper orange zip tie.” It’s something that’s driven me nuts since I started working back at the WFO desk.

“Why can’t we just number them?” I asked. I was told “That would be too easy.”

Well, today I got most of our broken loaners replaced with new ones from the group at work that controls them.

Then I got to label them.

I took a post-it note, folded it into quarters, put it around the top of the headset, and stapled it. Then I wrote numbers on the labels.

I even grabbed the one we didn’t replace and put a number on it.

I won!

Tuesday, March 12, 2013

Back to blogging

I haven’t done this in a long time.

And I realized tonight that that’s a damn shame.

So much has changed since October.

I got two promotions at work, I moved up from just a regular agent to an ICU agent, meaning I dealt with harder stuff. Then about six weeks ago I moved out of the production side of the call center and spend my days buried in reports, Excel sheets, and the like as an analyst.

It’s one of those kinds of jobs that opens your eyes to how things really work.

It’s also found me with a lot more time to fill, since Jen and I are working vastly different schedules now.

Which brings me back to the blogging thing. I’ve suddenly got more time to spend on it since I’m going to wind up being up until 2 or 3 AM on this 2-10 PM schedule.

But did you miss me?

Yea, didn’t think so.