Yesterday way my first day going solo on the phones at SUPPORTCO. It was… interesting.
First few calls were nerve-racking, but I got more comfortable as the night went on. I was actually feeling about as confident as a person doing their first day out there could be.
We were told to not take a call after 10:45 and go back to our classroom to take care of some stuff. At 10:44 I literally had my finger on the button that logs me out of the phone system when I got a beep that told me I had a call.
It’s a call that should have taken about 10 minutes, but out of my stupidity it took about half an hour. Thankfully, though, I did get the issue resolved.
So, I learned two really big lessons today:
- Always use the guides and cheat sheets we have… ESPECIALLY for Wi-Fi issues.
- Never keep your finger on the logout button in anticipation of the computer’s clock rolling over to your time off. You’re destined to get a call.
And now? THREE DAY WEEKEND!!!